Why losing a hearing aid is a pain
Losing hearing aids can be a real pain for both your customers and for your audiology practice. There’s a sense of despair that your customers feel when they lose something important. By the time they’ve reached out to your office they’ve probably retraced their steps 100 times trying to find it. Sure, they may have bought insurance or an extended warranty. It may even be covered under the manufacturer’s warranty. While that certainly helps to soften the blow, it’s still a major inconvenience for your customer.
For your office, it can be just as inconvenient. Your office will likely be the one dealing with the manufacturer or insurance company to file the claim. You’ll likely have to schedule another appointment to fit the new hearing device on your customer. Even if you charge a small fee for the hassle of dealing with the replacement, this is still a pretty bad use of your time. As we write about in our ebook, The State of Audiology in 2020, any unnecessary appointment to service or replace a hearing instrument is an appointment that you’re not selling a new hearing device. That means that there is revenue running right out the door.
How can Ear Gear help
Here at Ear Gear, our mission is to help people with hearing loss have a better experience while wearing their hearing devices. The very first Ear Gear was created for our founder’s daughter to help secure her hearing aid to her shirt. As we developed our product, we wanted to address three major things.
- helps people avoid losing hearing aids
- protects hearing devices from the elements (sweat, dirt, moisture, sweat)
- cuts down on wind noise.
Our Corded models will let your customers clip their hearing device to their shirt so that if it does fall off while they’re out and about, it will simply dangle harmlessly from your customer’s shirt.
We believe that audiologists and hearing professionals benefit from providing Ear Gear to their customers. That’s whe we launched our new Ear Gear Partner Program earlier this year.
1. Customers with Ear Gear are happier. When you provide Ear Gear during your customer’s trial period, their overall happiness will increase, along with their likelihood to buy. Our initial research indicates that audiologists who do this sell at least 10% more hearing devices per month.
2. Audiologists who give Ear Gear to their customers after they purchase cut down on the number of unnecessary appointments by about 50%.
If you’re looking to become more efficient with your time, drive some additional revenue and help your customers who are worried about losing hearing aids, then it’s time to try Ear Gear.
Interested in more like this? Download our ebook, Audiology in 2020: How to Stay Relevant & Profitable in a Shifting Industry.